Refund & Cancellation Policy

A premium pass is a one-time purchase that grants full access for a fixed window — 30, 90 or 180 days. There is nothing to cancel: access simply ends when your window closes, and you are never charged again unless you choose to buy another pass. Buying again adds more days on top of whatever time remains.

Because access to the question bank and mock exams is delivered immediately, passes are generally non-refundable once purchased, except where required by law.

Refund requests are considered on a case-by-case basis. If you contact us shortly after your payment and have made only minimal use of premium features, we may refund that payment at our discretion.

Passes do not renew automatically, so there are no recurring charges to refund or cancel. Access ends on its own at the close of your window — you can see that date on your dashboard.

If you believe you were charged in error or more than once, contact us and we will investigate and correct genuine errors promptly.

Submit a request through our feedback form using the email on your account and the date of payment. We aim to respond within a few business days.